We value your instructions and aim to meet or exceed your expectations of service and quality of work in all respects.

If, however, you have any concerns about our service or work for you in respect of all categories of service save for insurance distribution activity, please raise them in the first instance with the supervising partner, whose e-mail address you will find in the signature block on our letter of engagement. If this does not resolve the problem to your satisfaction, or you would prefer not to speak to the supervising partner, please contact the firm’s senior partner, Tim Kelleher, whose e-mail address is tim.kelleher@thomascooperlaw.com.

If you have any concerns about our service for you in respect of insurance distribution activity, please raise them with Mark Sachs, whose e-mail address is mark.sachs@thomascooperlaw.com.

Please click here to see our complaints procedure for all services which we provide, save for insurance distribution activity.

Please click here to see our complaints procedure in respect of insurance distribution activity.

You will find contact details for the Legal Ombudsman at www.legalombudsman.org.uk.

You will find contact details for the Solicitors Regulation Authority at www.sra.org.uk.